Transfer the Operational Load. Retain the Accountability.
Servers, networks, voice, applications, and endpoints, run by a Riyadh-based team under SLAs you can hold us to. The engagement model is fixed monthly, so the cost is a line you can plan against.
Six Service Lines, One Accountable Team
Each line is staffed by specialists, governed by documented playbooks, and measured against outcomes you can audit.
/ 01 Managed Network & Voice Connectivity and calls
Every link, device, and call path: configuration, monitoring, incident response, and capacity planning across wired, wireless, and voice.
- Managed LAN/WAN
- Managed firewall
- Managed Wi-Fi
- Managed voice and UC
- Change management
- Performance reporting
/ 02 Managed Servers & Compute Patched, monitored, recoverable
The maintenance work that only becomes visible once it has been missed. Patching on schedule, health monitored continuously, and backups verified by restore rather than by log entry.
- Patch management
- Health monitoring
- Backup verification
- Virtualization management
- OS lifecycle
- Capacity trending
/ 03 Managed Endpoints The largest surface
Laptops, desktops, and mobiles: enrolled, patched, protected, and recoverable, with an asset inventory that reflects what is actually deployed.
- Device enrollment
- Patch and update management
- EDR deployment
- Mobile device management
- Asset inventory
- Lifecycle refresh planning
/ 04 Managed Applications At the transaction layer
Server availability and application function are different measurements. We monitor the second one.
- Application performance monitoring
- Transaction tracing
- Dependency mapping
- Vendor liaison
- Update coordination
- User impact reporting
/ 05 IT Service Management Structure, not volume
A service desk, a defined ticket lifecycle, and an agreed definition of done. Your users get a route in; your managers get the data out.
- Service desk
- Ticket lifecycle
- SLA enforcement
- Knowledge base
- Request fulfilment
- Satisfaction tracking
/ 06 IT Resource Augmentation Specialists on demand
Vetted engineers to supplement your team during project surges, niche skill gaps, or temporary coverage, working alongside your people with knowledge transfer built in.
- On-demand specialists
- Project-based staffing
- Embedded engineers
- Niche expertise
- Temporary coverage
- Knowledge transfer
What Happens When an Issue Is Raised
Whether monitoring caught it or a user reported it, the path is the same.
Issue Detected or Raised
Monitoring identifies it, or a user reports it. Both routes land on the same floor.
Named Engineer
Assessed and classified against your severity matrix by an engineer who knows your estate.
Resolution
Resolved under standing authority, or escalated with impact and rollback documented.
Monthly Evidence
SLA performance reported, with misses explained and corrective action recorded.
The Standards Your Operations Answer To
Compliance maintained as an operating standard across the managed estate, not a project.
NCA Essential Cybersecurity Controls
Patch management, access control, and change discipline across the managed estate are maintained to the ECC control families and evidenced continuously.
SAMA Cybersecurity Framework
For regulated financial entities, operational controls are held at framework maturity month over month rather than restored before an audit.
Personal Data Protection Law
Data handling across managed systems is aligned to PDPL, with access and retention controls maintained as standing operations.
Aramco Cybersecurity Standard
For suppliers under the Aramco standard, managed controls are held to certification requirements as a continuous operating baseline.
Operational Metrics, Measured Honestly
The numbers we hold ourselves to — published, tracked, and reported monthly.
Questions We Get Asked
Will managed services replace our internal IT team?
Rarely, and it is seldom the right structure. The model works best absorbing operational load so your team handles architecture, vendor relationships, and planning.
How is pricing structured?
Fixed monthly against an agreed scope. Scope changes are quoted before work begins.
How long does onboarding take?
Typically 30–60 days: discovery, tooling deployment, runbook development, then a parallel period before full transfer.
What happens if you miss an SLA?
It appears in the monthly report with an explanation and a corrective action. Remedies are defined in the agreement itself.
Can you manage infrastructure ITBuilders did not build?
Yes. Onboarding starts with discovery of the estate as it currently runs.
Your Team's Time Has a Better Use Than Patching
Book an operations review. We will map where your team's hours currently go and set out what transferring the repetitive portion would involve.